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Salesforce’s Service Cloud Achieves Highest Level of KCS Verification

In January 2013, Salesforce’s Service Cloud proudly announced that it had achieved the KCSsm Verification – Version 5. At the time, KCS Verification v5 was the highest level of KCS the Consortium for Service Innovation had to offer. Salesforce.com’s Service Cloud was the only product to have ever achieved that level. (Update: it took two …

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