Build Your Salesforce Service Cloud Knowledge Base
Help your CSRs deliver consistent and exemplary support on a wide range of products and services by creating a comprehensive knowledge base.
We build a strategic knowledge base to help organizations provide detailed and in-depth support on a wide range of topics to create consistency across support services and simplify the onboarding process for new CSRs.
Minimize knowledge silos within your organization. With a strategic knowledge base for Salesforce Service Cloud, knowledge can be sourced from any part of your organization and codified into articles. This leaves your front line CSRs to do what they do best – provide exceptional customer service in the most efficient manner possible.
We help our clients develop a best-practices article management lifecycle that ensures knowledge is sourced from appropriate experts across the company for the most impactful issues faced by customers.
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Deliver Efficient Customer Support
Our Salesforce team built this accelerator for businesses need to provide detailed and in-depth customer support on a wide range of topics.
If your resources and solutions to problems are widely-dispersed across your organization and you need to increase support agent efficiency, our team can help you get up and running quickly with a strategic knowledge base quickly.
Your Salesforce Development Team
While we have offices in five major cities – Chicago, Houston, New York City, Philadelphia, and San Francisco – we work with companies all over the country. Our 15 years in business have been supported by a growing group of long-term clients who trust us to help their companies evolve with innovative solutions. We strive to serve as trusted Salesforce consultants to businesses, both small and large.
As a Salesforce Silver Partner, our team has grown to fill every aspect of a custom Salesforce development project, and our clients benefit from the following areas of expertise within their projects:
- Business Analysts
- Experienced, US-based Developers
- Solution Architects
- Reliable Project Managers