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Case Study

Salesforce-WordPress Integration

Consulting Firm Increases Engagement with Salesforce-WordPress Integration

An innovative consulting firm offers audience-targeting for businesses by building engagement around a cause or initiative through online contests and challenges. Until recently, this client utilized WordPress as its primary system. The front-end capabilities allowed contest entrants to easily interact with its clients in an easily-branded and easily-navigated environment online.

Venn diagrams showing integration of Salesforce and WordPress for data automation and customer engagement

Salesforce Communities + WordPress

Soliant Consulting’s team of Salesforce architects and developers delivered a custom integration of WordPress and Salesforce Communities for the firm to use as a white label solution for clients’ contests.

The project kicked off with a redeveloped WordPress back-end application to connect with Salesforce and support document uploads, email validations, and form fields in the new Communities implementation.

Soliant Consulting then launched and customized Communities by bridging data from WordPress to Salesforce Accounts and Contacts, as well as custom Prize and Applicant objects. The firm also designed a custom Salesforce web service to dynamically parse application forms sent from WordPress to create new records for each submission.

Analysis-driven Architecture Simplifies Workflows

The new solution organized and managed all entrant data, bridging contests and making comprehensive engagement analysis possible for the consulting firm’s team, who can now score and report on applicants. It also removed the complex process of building and configuring a new challenge or contest from the ground up for each client by recycling common fields and functionality.

The integration even leverages a workflow to notify participants via email upon successful submission of their application, increasing potential for stronger long-term client relationships.

White Label Solution Catalyzes Future Growth

The firm now has a template solution its team can easily customize and reuse for its clients, reducing complexity in their process and freeing up time and resources. This also drives down costs for each client contest and increases the ability to launch new client partnerships. The consulting company can continue to engage audience members long after contests end with a comprehensive long-term community platform.