Symantec Case Study

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Symantec Takes Control of Rebates with Soliant's Cloud-Based System

Symantec, a global leader in providing security, storage and systems management solutions, faced a challenge in its consumer products unit. The consumer products group handles rebate offers for Symantec's market-leading desktop products. Managing hundreds of rebate offers across multiple product lines such as Norton Antivirus or Norton Internet Security, and multiple channel partners was a daunting task. Much of the key tracking and analysis was performed in spreadsheets or in disparate, non-integrated online applications. Compiling and tracking key results meant laborious data entry and cross-tabulation.

Symantec's consumer products unit partnered with Soliant in search of a scalable web-based application that could be deployed smoothly in multiple regions. The desired application needed to unify all of the sources of product and rebate data in a single repository, and perform automatic aggregation of rebate performance for easier analysis. The software needed to be easily available for marketing and finance professionals and  provide a clear, up-to-date view of current performance data.

The Soliant-Symantec partnership was an exemplary model in which IT, the consumer products business unit and Soliant's consultants collaborated as one seamless team. SMART was one of our most smoothly run projects, executed on time and within budget.


Soliant's complete understanding of both our business process and technology needs showed that they really 'got it'.

Scalability & Powerful Business Logic

Soliant took a complex business process and turned it into a clean, unified web application. We used to have to put our data together by hand, like a jigsaw puzzle. Now it's all in one place.

To ensure scalability, and to provide a zero-deployment tool, the team selected the Force.com platform from Salesforce.com. The platform delivered a straightforward web interface, backed by a powerful business logic and a reporting engine that keeps key metrics at its users' fingertips.

With the new web-based system, users from anywhere in Symantec's world-wide network can access up-to-date information. There are no performance disparities: users in California and Canada have equally rapid access to the data. Little to no IT desktop support is required across these diverse locations, and Symantec looks forward to rolling additional geographies into the mix. Ongoing IT costs will not rise dramatically as the application expands, given Symantec's Salesforce base: in a cloud-based world, substantial new application functionality is delivered to users without burdening IT with new recurring costs.

About Symantec

client-logo-symantecSymantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Symantec's software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored.

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